The Riverwood Forest RetreatMudiyareeth Village, Khawasa, Madhya Pradesh 480881, Pench National Park

Restrictions

• Guests with fever are not allowed
• Guests from containment zones are not allowed
• Guests below 18 years of age are not allowed at the property.
• Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
• Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
• Property staff is trained on hygiene guidelines
• Pets are not allowed.
• Outside food is not allowed
• Smoking within the premises is not allowed
• Does not allow private parties or events
• Quarantine protocols are being followed as per local government authorities

Safety and Hygiene

• Quarantine protocols are being followed as per local government authorities
• Guests from containment zones are not allowed
• Shared resources in common areas are properly sanitized
• Property staff is trained on hygiene guidelines
• Guests with fever are not allowed
• Only those guests with safe status on Aarogya Setu app are allowed
• Hand sanitizer is provided in guest accommodation and common areas
• Thermal screening is done at entry and exit points

Guest Profile

• Unmarried couples allowed
• Bachelors allowed
• Guests below 18 years of age are not allowed at the property.
• Suitable for children

Room Safety and Hygiene

• All rooms are disinfected using bleach or other disinfectant
• Linens, towels, and laundry are washed as per local guidelines
• Rooms are properly sanitized between stays
• Hand sanitizers are available in the rooms.

Payment Related

• Credit/debit cards are accepted
• Master Card and Visa cards are accepted

Food Arrangement

• Non veg food is allowed
• Outside food is not allowed

Food and Drinks Hygiene

• COVID-19 guidelines for Food Hygiene is followed as per government guidelines
• Social distancing is followed in restaurants
• Serveware and supplies are sanitized before they are brought to the kitchen
• Masks and hairnets are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

• Smoking within the premises is not allowed
• There are no restrictions on alcohol consumption.

Property Accessibility

• The property is Elderly-friendly/Disabled-friendly
• Bed height is accessible
• The entire unit is not accessible by wheelchair
• The property has a wide entryway

Pet(s) Related

• Pets are not allowed.
• There are pets living on the property

Physical Distancing

• Social distancing protocols are followed
• Contactless Check-In and Checkout service is available
• Contactless Room service is available
• Cashless Payment is available

ID Proof Related

• Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
• Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
• Local ids are allowed

Other Rules

• Does not allow private parties or events
• Visitors are not allowed
• Intended Stay has to be booked by a written document ( viz. e-mail ) well in advance, which shall be confirmed subject to availability. Confirmed stay e-mail will be sent on receipt of complete payment. 1. Resort has in house licensed bar for alcohol consumption. 2. Outside liquor is not allowed inside the resort premises .

Reservation Policy:

• If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
• Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Booking Cancellation and Amendment Policy.
• Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as ID proof.
• The Credit/Debit Card Holder should be one the travelers, if you have booked with us using any one of the later.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
• We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared separately.

Booking Cancellation & Amendment Policy:

• Cancellations made 7 or more days before check in date will incure payment getway charges.
• Cancellations made more than 2 days in advance but less than 7 days will incur a cancellation charge of 1 nights tariff.
• No shows and cancellations made 0 to 2 days in advance will incur 100% charge of the booking.
• In case of a full refund on cancellation, there will be a deduction of approximately 5 - 7% as payment processing charges.
• Amendments will be treated as cancellation.
• Any refund will take at least 15 days to process.